Payment, Shipping & Returns

Payment

Our prices are in Canadian funds. We accept payment through Paypal or cash/cheque only if local pickup/delivery. We do not ship an item until payment is received. We charge 5% GST to our Canadian customers.

Shipping Cost

$5.00 flat rate to Canada/USA (retail orders)
$12.00 flat rate everywhere else (retail orders)

Shipping

We ship via Canada Post. We usually ship your item(s) within 48 hours unless we are waiting for a Paypal eCheck (if we are, we wait until after your eCheck has cleared). Items to Canada usually take 6 business days or less to arrive. Items to the United States usually take 10 business days to arrive. Items to other countries can take up to 20 business days to arrive. If you have ordered a custom item, please add 1-3 days to the above estimated shipping times. You are responsible for the payment of any custom, duty or tax charges that may be added to your international order. We cannot be responsible for any items lost or stolen during shipment.

Refunds and Exchanges

If you are not satisfied with your purchase you may return it within 30 days, unused, to receive a full refund minus shipping costs. We stand behind our products and want you to be completely happy with your purchase.

If you would like to make a return or exchange, please email us at sales(at)gollygeebaby(dot)com and we will help you.